Medical Services
As a primary care provider for children, adolescents, and adults, Dr. McNiece and his staff provide medical services offering a variety of preventive care and wellness services in our role as your primary care physician.
Office Policies
Clocktower Medical Group Opens November 4, 2024!
Conduct
The Practice maintains a safe and professional environment. Disorderly conduct, including but not limited to verbal or physical abuse, harassment, threats, or inappropriate behavior and language towards the Practice, staff, or other patients will not be tolerated. Such behavior may result in the immediate termination of the patient-provider relationship and refusal of future services.
The Patient is expected to treat all staff and fellow patients with respect and professionalism at all times. Any instance of disorderly conduct may lead to dismissal from the clinic or practice, with a written notice provided to the Patient regarding the termination of services.
The Practice and its staff are also expected to treat all patients with respect and professionalism at all times. If you have any questions or concerns regarding members of the staff, please inform the physician.
No-Show Policy
Appointments are reserved specifically for the Patient's care and well-being. If the Patient fails to show up for an appointment without prior notice, this will be considered a "no-show." A pattern of no-shows may interfere with the Patient's care and the Practice's ability to serve other patients.
1st No-Show: A reminder will be issued to the Patient regarding the importance of attending appointments. The Patient will receive a warning that another no-show will end the relationship.
2nd No-Show: The Practice reserves the right to terminate the patient-provider relationship after providing a written notice and offering the Patient sufficient time to seek alternative care.
Cancellation Policy
The Patient must notify the Practice at least 24 hours in advance if they are unable to attend their scheduled appointment. This allows the Practice to offer the appointment time to another patient in need.
Failure to cancel within the specified time frame will result in a warning.
Repeated failure to cancel appropriately will result in a review of the patient-provider relationship and possible dismissal from care.
Late Policy
The Practice values the time of all patients. The Practice urges all patients to arrive early to appointments to maintain maximum efficiency. If the Patient arrives late to a scheduled appointment, the Practice will make every effort to accommodate the Patient within the remaining appointment time, however the patient may need to wait and the appointment may need to be shortened to avoid delays for other patients.
If the Patient arrives more than 10 minutes late, the appointment may need to be rescheduled.
Repeated instances of tardiness will result in a review of the patient-provider relationship and possible dismissal from care.
Compliance with HIPAA and Privacy Laws
Both the Practice and the Patient are committed to complying with the Health Insurance Portability and Accountability Act (HIPAA) and other relevant privacy regulations. The Practice will protect the Patient's health information by maintaining the highest standards of confidentiality and privacy. Similarly, the Patient is encouraged to respect the confidentiality of other patients in the practice.
Termination of Care
The Practice reserves the right to terminate the patient-provider relationship in cases of repeated failure to adhere to the policies outlined above, disorderly conduct, or any other behavior that hinders the provision of safe and effective care. In such cases, the Practice will provide the Patient with written notice and assist the Patient in finding alternative care if necessary.
